dgd33 Privacy Policy — How We Handle Your Personal Data

Who We Are

dgd33 is an online casino and sports betting platform operated for players in Bangladesh. The platform is accessible at dgd33.io and offers a range of services including cricket betting, live casino games, slots, crash games, and related promotional services.

For the purposes of this Privacy Policy, dgd33 acts as the data controller — meaning we are the entity that determines the purposes and means by which your personal data is collected and processed. When we engage third-party service providers to process data on our behalf (for example, payment processors or identity verification services), those providers act as data processors under our instructions and are bound by contractual data protection obligations.

All enquiries relating to this Privacy Policy, including data access requests, correction requests, and deletion requests, should be directed to our support team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

Scope of This Policy

This Privacy Policy applies to all personal data collected by dgd33 in connection with your use of the dgd33 platform, including the website at dgd33.io, any mobile-optimised version of the site, and all communications between you and dgd33 via email, live chat, WhatsApp, or any other support channel.

This policy applies to all current and former registered Players, as well as to visitors who browse the dgd33 website without registering an account. Different data collection practices may apply depending on whether you are a registered Player or an unregistered visitor — these distinctions are explained in Section 3 below.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked to or from dgd33. We encourage you to read the privacy policies of any third-party services you access, as dgd33 has no control over and accepts no responsibility for the data practices of those external services.

Data We Collect

dgd33 collects personal data in the following categories. We collect only what is necessary for the stated purposes and do not retain data beyond the periods set out in Section 9.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health information, unless specifically required for responsible gaming interventions (e.g., self-exclusion documentation) and only with your explicit consent in those cases.

How We Collect Your Data

dgd33 collects personal data through the following channels and methods:

• Direct submission: When you register an account, complete your profile, submit KYC documents, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion, you directly provide us with personal data.
• Automated collection: When you visit dgd33.io, our systems automatically collect Technical Data and Usage Data via server logs, session tracking, and cookies. See Section 8 for full details of our cookie practices.
• Payment processors: When you transact via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank, those payment providers share transaction confirmation data with dgd33 in order to credit your account and reconcile payments.
• Identity verification partners: Where you submit KYC documents, our identity verification service provider processes those documents and returns a verification result to dgd33. The documents themselves are handled in accordance with the data processor's own security standards, which are subject to our contractual requirements.
• Third-party game providers: Game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share aggregated or pseudonymised gameplay data with dgd33 for the purposes of game performance analytics and responsible gaming monitoring. These providers do not share personally identifiable information beyond what is required for game session management.

How We Use Your Data

dgd33 uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity and age (21+ requirement), maintain your account settings, and process account closure requests.
• Service delivery: To allow you to access games, place bets, receive winnings, claim bonuses, and use all features of the dgd33 platform.
• Payment processing: To process deposits and withdrawals via your chosen payment method, reconcile transactions, and resolve payment disputes.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money-laundering (AML) and Know Your Customer (KYC) requirements, including verifying the source of funds where required.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bot usage, money laundering, and other conduct that violates our Terms & Conditions.
• Responsible gaming: To monitor betting patterns for signs of problem gambling, enforce deposit limits, session limits, cooling-off periods, and self-exclusion requests, and proactively reach out to players who may be at risk.
• Customer support: To respond to your support enquiries, resolve complaints, and maintain records of communications for quality assurance and dispute resolution purposes.
• Platform improvement: To analyse anonymised usage data in aggregate to identify technical issues, improve user experience, and develop new features.
• Personalised promotions: Where you have provided explicit marketing consent, to send you personalised promotional offers, bonus notifications, and event alerts via email, SMS, or WhatsApp, relevant to your location (e.g., players in Dhaka, Sylhet, Rajshahi, Khulna, Barisal, Cox's Bazar, Rangpur, Mymensingh).

Legal Basis for Processing

dgd33 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is required to fulfil our contract with you — i.e., the Terms & Conditions you accepted at registration — including account management, payment processing, and service delivery.
• Legal obligation: Processing that is required to comply with applicable laws, including age verification, identity checks, anti-money-laundering obligations, and record-keeping requirements.
• Legitimate interests: Processing carried out to pursue dgd33's legitimate business interests, such as fraud prevention, platform security, and aggregate usage analytics, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where we rely on legitimate interests as a legal basis, we have carried out a balancing assessment to ensure that our interests do not override your rights. You may request a copy of that assessment by contacting us at [email protected].

Sharing Your Data

dgd33 does not sell your personal data. We share your data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank receive the minimum transaction data required to process your deposits and withdrawals securely.
• Identity verification providers: Our KYC partner receives identity documents you submit for verification purposes. Documents are processed under strict security controls and are not retained beyond the minimum period required to complete the verification.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session identifiers and account-level data necessary to launch and manage game sessions on the dgd33 platform. They operate under data processing agreements and may not use this data for their own commercial purposes.
• Technology and infrastructure providers: Cloud hosting, CDN, and platform security providers that support the operation of dgd33.io receive access to certain technical and usage data as part of their service delivery. All such providers are contractually bound to protect that data.
• Legal and regulatory authorities: dgd33 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities if required to do so by law, court order, or in connection with the prevention or investigation of financial crime.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the dgd33 business, your personal data may be transferred to the successor entity. You will be notified in advance of any such transfer by email and/or a prominent notice on the platform.

Cookies and Tracking

dgd33 uses cookies and similar tracking technologies on the dgd33.io website to support the delivery and security of the platform. Cookies are small text files placed on your device when you visit the site. They allow dgd33 to recognise your browser, remember your session, and collect usage data.

The following categories of cookies are used on dgd33.io:

• Strictly necessary cookies: These are essential to the operation of the platform. They enable core functions such as user authentication, session management, and security verification. These cookies cannot be disabled without rendering the platform non-functional.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors use dgd33.io — which pages are visited most frequently, where users navigate from, and how long sessions last. This data is used in aggregate to improve the platform.
• Functional cookies: These cookies remember preferences you have set, such as your preferred language (English) and display settings, so you do not need to re-enter them on each visit.
• Security cookies: These cookies support fraud detection and account security features, including identifying unusual login patterns or suspicious device behaviour.

dgd33 does not use third-party advertising cookies or cross-site tracking cookies for commercial advertising purposes. You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from logging into or using the dgd33 platform.

Data Retention

dgd33 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:

Once the applicable retention period has elapsed, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregate data (e.g., statistical usage reports) may be retained indefinitely as it does not constitute personal data.

Your Data Rights

As a dgd33 player whose personal data we hold, you have the following rights with respect to that data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request — [Your Account Username]".

• Right of access: You may request a copy of the personal data dgd33 holds about you. We will provide this in a clear, structured format within 10 business days of verifying your identity.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain profile details directly from within your account settings.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to overriding legal retention obligations — for example, we are required to retain financial transaction records for a minimum of 7 years.
• Right to restrict processing: You may request that we temporarily pause the processing of your personal data while a dispute about its accuracy or the lawfulness of our processing is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a machine-readable format (e.g., JSON or CSV) suitable for transfer to another service.
• Right to object: You may object to processing carried out on the basis of legitimate interests. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent — primarily for marketing communications — you may withdraw that consent at any time by clicking "unsubscribe" in any marketing email, replying STOP to an SMS, or contacting support directly. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

Data Security

dgd33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• TLS encryption: All data in transit between your device and dgd33.io is protected by TLS 1.2 or higher. Our SSL certificate is maintained and renewed on a strict schedule.
• Encryption at rest: Personal data stored in our databases — particularly identity documents, payment data, and account credentials — is encrypted at rest using industry-standard symmetric encryption.
• Access controls: Access to personal data within dgd33's internal systems is restricted on a strict need-to-know basis. Staff with access to sensitive data are subject to background checks, confidentiality agreements, and regular security training.
• Two-factor authentication: Internal administrative access to data systems requires multi-factor authentication. We also encourage players to enable 2FA on their own accounts via account settings.
• Intrusion detection: Our platform is monitored 24/7 for suspicious activity, including unusual login attempts, large or atypical withdrawals, and patterns consistent with account takeover fraud.
• Vulnerability management: dgd33 conducts regular security assessments and penetration tests of its platform infrastructure. Identified vulnerabilities are remediated on a prioritised schedule.

Despite these measures, no online system is entirely immune from security threats. In the unlikely event of a data breach that poses a risk to your rights and freedoms, dgd33 will notify affected players promptly and take all necessary steps to contain and remediate the breach.

Children and Minors

dgd33 operates a strict 21+ age policy. The dgd33 platform is not directed at, and is not intended for use by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21.

As part of our registration and KYC process, dgd33 verifies the age of every player before permitting access to real-money features. Players who cannot provide satisfactory proof of age will not be permitted to deposit funds or place bets on the platform.

We encourage parents and guardians in Bangladesh to use parental control software to prevent underage access to online gambling platforms. Resources and guidance on this topic are available on our Responsible Gaming page.

Marketing Communications

dgd33 may send you promotional communications about bonuses, new games, seasonal offers (such as Eid promotions, Pohela Boishakh specials, and BPL cricket season offers), and platform updates — but only where you have given your explicit consent to receive such communications during registration or through your account settings.

Marketing communications may be delivered via the following channels, depending on your consent preferences:

• Email (to your registered email address)
• SMS (to your registered Bangladeshi mobile number)
• WhatsApp (where you have opted in to WhatsApp notifications)
• In-platform notifications (displayed in your dgd33 account dashboard)

You may opt out of all marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email;
• Replying STOP to any marketing SMS;
• Updating your communication preferences in your account settings under Account → Notifications; or
• Contacting our support team at [email protected] with the request "Unsubscribe from all marketing".

Opting out of marketing communications does not affect the delivery of transactional messages that are necessary for the operation of your account — such as deposit confirmations, withdrawal notifications, security alerts, and account verification emails. These communications are sent on the basis of contractual necessity and cannot be disabled while your account remains active.

Changes to This Policy

dgd33 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered Players by email to their registered address and/or by displaying a prominent notice on the dgd33 platform for a reasonable period before the changes take effect.

For minor or non-material changes — such as corrections of typographical errors, clarifications of existing practices, or updates to contact information — we may update the policy without individual notification. The "Effective Date" shown at the top of this document will be updated to reflect the date on which the current version came into force.

Your continued use of the dgd33 platform following the effective date of any revision constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you must stop using the platform and close your account by contacting [email protected] before the effective date.

We recommend that you review this Privacy Policy periodically to stay informed about how dgd33 handles your personal data. The current version is always accessible at dgd33.io/privacy-policy.

Contact and Data Requests

For all privacy-related enquiries, data access requests, correction requests, deletion requests, or complaints relating to this Privacy Policy, please contact the dgd33 data team using the following channels:

• Email: [email protected] — Subject line: "Privacy Request — [Your Account Username]"
• Live Chat: Available 24 hours a day, 7 days a week, from your dgd33 account dashboard
• WhatsApp: +880 1700 000000 (available 09:00–23:00 Bangladesh Standard Time, UTC+6)

Please include your registered account username, the specific nature of your request, and any relevant supporting information. We will acknowledge receipt of your request within 2 business days and provide a substantive response within 10 business days.

Document version: Effective 1 January 2026. This Privacy Policy applies to all dgd33 accounts registered on or after this date, and to all existing accounts from this date forward. Previous versions are superseded in their entirety by this version.